HURRICANES SHOULD BE TAKEN SERIOUSLY AS THEY HAVE THE POTENTIAL TO CAUSE BOTH HUMAN INJURY AND PROPERTY DAMAGE.
At Tricon Residential, people are our first priority and you are an important part of our family. Our primary concern is your safety. Please stay informed, and follow the instructions and guidelines provided by your local city, state and county agencies, including any evacuation orders. Several websites are available to monitor storm warnings and news, including the National Hurricane Center, NOAA and Ready.gov. Additionally, we ask that you take the time to review the following information for tips on keeping your family and home safe.
PLAN FOR EVACUATION:
State or local government officials may issue an evacuation notice if the danger is significant. You can follow the steps below to be better prepared.
- Review your family’s emergency kit, and update as needed.
- Take important papers with you, including identification with your local address.
- Turn off the main gas line to the home. (It is recommended to call your utility company for instructions.)
- Turn off the main water supply to the home.
- Turn off the main electricity supply to the home by switching the main breaker to the “Off” position on the circuit breaker. This action disconnects all power feeding to the home’s panel and branch circuits.
- Please note: if is important to turn off both the home’s water supply AND electrical supply. This is because the home’s water heater may run with no water in the tank which could cause damage to the water heater.
- Secure all outside items that could potentially be lifted by strong winds.
- Lock windows and doors.
- Do NOT drain the swimming pool.
- Take your pets with you.
- Follow any community-specific instructions if you are part of a homeowners association (HOA).
- Know the evacuation routes nearest to you. Check with your local Department of Transportation or Office of Emergency Management for details.
- Know where your nearest emergency shelters are located. (https://www.fema.gov/mobile-app)
- Check with your local government for any additional recommendations.
Do not rely on hurricane shutters on the home to protect you, your family or your personal property. If you are not required to evacuate:
- Stay inside, away from windows, skylights and glass doors.
- Wait for official word that the danger is over. Do not be fooled by the storm’s calm “eye”.
- If flooding threatens your home, turn off electricity at the main breaker.
- If you lose power, turn off major appliances, such as the air conditioner and water heater to reduce the power “surge” when electricity is restored.
RECOMMENDED EMERGENCY KIT ITEMS:
- Water (A minimum of one (1) gallon per person, per day is recommended.)
- Non-perishable food
- Manual can opener
- If applicable, baby supplies (bottles, formula, baby food, diapers)
- If applicable, pet supplies
- First Aid Kit
- A minimum seven (7) day supply of any required medications and/or medical items
- Sanitation and personal hygiene items
- Copies of personal documents (medication list and pertinent medical information, proof of address, deed/lease to home, passports, birth certificates, insurance policies)
- Family and emergency contact information
- Cell phone with chargers
- NOAA Weather Radio (Substitutions include a battery-powered or hand-crank radio.)
- Two-way radios
- Extra cash
- Emergency blankets
- Map(s) of the area
- Emergency candles
- Games and activities for children
- Extra set of car keys and house keys
- Rain gear
- Towels, blankets or sleeping bags
- Work gloves
- Tools/supplies for securing your home
- Extra clothing, hats and sturdy shoes
- Plastic sheeting
- Duct tape
- Household liquid bleach
Similar emergency kit checklists can be found online. For example, you can view Ready.gov’s checklist here.
EMERGENCY COMMUNICATION PLAN:
It is recommended to keep important phone numbers written down in case you cannot access your phone’s contact list. Keep in mind, you may need to use text messaging and social media to communicate due to overwhelmed phone systems following a major disaster.
It is strongly recommended that you maintain renters insurance to cover your personal property in the event of damage from a storm or other causes. You may contact your current automobile insurance provider or our renters insurance partner, ePremium Insurance for policy and quote information.
Post Disaster Information
Following a disaster, visit FEMA disaster support website or call 1 800 621 FEMA for assistance and information.
NOTIFY YOUR RENTERS INSURANCE COMPANY:
It is strongly recommended that you contact your renters insurance provider to report any damages and start any required claims.
ePremium Insurance policy holders can contact the ePremium customer service center at 800 319 1390 for assistance in filing claims. Please note, ePremium suggests that callers have their policy number available to expedite the claim filing process.
REPORT ANY DAMAGE OR CONCERNS:
Tricon Residential asks that renters notify the maintenance team of any damage caused to the home by submitting a maintenance service request. This can be done by calling our resident services center at 855 676 1680 or submitting a request online via the resident portal.
If you are experiencing any issues with your home’s utilities, you will need to contact your utilities services company directly for assistance.
We care about you and your family’s safety. Please call our dedicated resident services center at 855 676 1680 if you have any questions.